Shipping & returns

We only offer hot tub cover shipping to Alberta, British Columbia, Manitoba, and Saskatchewan. Enjoy free shipping* within these provinces.

Shipping Disclaimer: Free shipping applies to standard service areas across AB, BC, MB, and SK. Deliveries to remote or extended areas, as identified by our courier partners, may incur additional surcharges. Any applicable fees will be confirmed once your order is processed. To avoid delays, please contact us before placing your order to verify if your address qualifies for hot tub cover shipping.

For more details, visit our FAQ page.

Shipping Information

1. Processing Time:

Our custom-made hot tub covers are crafted with precision and care. Please allow 4-6 weeks for production before your cover is ready to be shipped.

2. Tracking Your Order:

Once your hot tub cover has been shipped, you will receive a tracking number via email. This will allow you to monitor the progress of your delivery.

Return and Exchange Policy:

1. Custom-Made Covers:

Please note that our hot tub covers are custom-made to your specific measurements and preferences. As such, they are non-refundable and cannot be exchanged.

2. Quality Assurance:

We take great pride in the craftsmanship of our covers. Each one is meticulously inspected before shipment to ensure it meets our high-quality standards.

3. Damaged or Defective Covers:

In the unlikely event that your cover arrives damaged or with a manufacturing defect, please contact our customer service team within 24 hours of receiving your order. We will work with you to resolve the issue promptly.

4. Address Verification:

It is the responsibility of the customer to provide accurate shipping information. We cannot be held responsible for covers shipped to incorrectly provided addresses.

5. Cancellations:

Due to the custom nature of our covers, cancellations can only be accommodated within 48 hours of placing your order. After this period, production will have commenced, and cancellations are not possible.

Freight Damage Reporting

Here’s an important reminder: if you get a cover that looks damaged, please take pictures of it while it’s still in the packaging. This will help us see exactly where the damage happened. Make sure you or whoever receives it checks the cover carefully when it arrives. We can only help if:

Any indications of potential damage to the outer packaging are duly noted on the waybill, denoted by writing ‘DAMAGED’ at the time of your signature when receiving the cover. In cases where the driver utilizes a handheld device, you write as ‘DAMAGED’ above the designated signature area. Should the driver assert that a signature is unnecessary, kindly request their name and inform them of the damage taking the necessary pictures/videos. It is advisable to accept the shipment. We strongly discourage refusal, as it may result in delays, as the carrier may not be promptly inclined to apprise us of the issue. Instead, please accept the shipment and promptly notify us. We will then proceed accordingly.

The damaged cover remains within its original packaging. We regret to inform you that we cannot entertain damage claims for covers that have been removed from their packaging as we would have no recourse against the carrier. Furthermore, determining the specific area of packaging damage would be unfeasible.

Please ensure to take both pictures and videos during the unboxing process. This documentation will be instrumental in escalating the matter to the shipper and expediting the damage claim process.

We suggest exploring Safety Covers Canada — a reliable source known for offering durable and secure pool safety covers that meet Canadian safety regulations.